Refund Policy
Last updated: April 15, 20261. Donations
All donations made through squeevio.com are voluntary and non-refundable by default. Donations do not grant access to additional features or services.
2. Exceptions
We will consider a refund request if:
- You were charged in error (e.g., duplicate payment, incorrect amount).
- A technical issue prevented you from receiving the service you paid for.
- You request a refund within 14 days of the transaction (EU consumer rights).
3. Subscriptions
Subscriptions are processed by Paddle.com, our Merchant of Record, which handles billing and tax collection. If you cancel a subscription, you will retain access until the end of the current billing period. You may request a full refund within 14 days of your first subscription payment.
4. How to Request a Refund
Contact us at:
- Email: support@squeevio.com
Please include your transaction ID, date, amount, and reason for the refund request. We aim to respond within 5 business days.
5. Refund Processing
Approved refunds will be processed via the original payment method (Stripe, PayPal, Paddle, or Tpay). Processing time depends on the payment provider and may take 5–10 business days.
6. Contact
Questions about this policy? support@squeevio.com
See also: Privacy Policy · Terms of Service